Refund Policy

This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges related to orders placed on purelyelizabethusdepot.com (the “Site,” “we,” “us,” or “our”). By making a purchase on our Site, you agree to the terms described below.

1. Eligibility for Returns & Refunds


  • We accept returns and refund requests for unopened, unused, and resalable granola, oatmeal, cereal, and related products within 60 calendar days from the date of delivery.
  • Items must be returned in their original packaging with no signs of damage, tampering, or consumption.
  • Perishable and consumable food products that have been opened, damaged, or expired cannot be accepted for return or refund.
  • Custom or final-sale items are not eligible for return, refund, or exchange.

2. Non-Refundable Items & Fees


  • Shipping and handling fees are non-refundable.
  • If your order qualified for free shipping, the actual shipping cost may be deducted from your refund.
  • Gift cards, promotional discounts, and bonus items are non-refundable.

3. Refund Process


To initiate a refund:

  1. Contact our customer support team at support@purelyelizabethusdepot.com with your order number, reason for return, and photos of the unopened item(s).
  2. Wait for our team to review your request and provide a return authorization and return instructions.
  3. Ship the item(s) back to the designated address at your own cost. We recommend using a trackable shipping service.
  4. Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
  5. Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.

4. Damaged or Defective Items


If you receive products that are damaged, defective, or incorrect due to our error:

  • Contact us within 48 hours of delivery with photos of the item and packaging.
  • We will arrange a replacement, full refund, or store credit at no additional cost to you, including reimbursement for reasonable return shipping costs.

5. Exchanges


We offer exchanges only for:

  • Incorrect items sent by our team.
  • Damaged or defective products upon arrival.

    Exchanges are processed after we receive and verify the returned item.

6. Shipping Returns


  • Return shipping costs are the responsibility of the customer, except in cases where the error is ours (wrong item, damaged goods).
  • We are not responsible for items lost or stolen during the return shipment.

7. Refund Timeline


  • Return processing: 3–5 business days after delivery to our facility.
  • Refund to your account: 5–10 business days after approval.

    Delays may occur during holidays, peak sales periods, or due to external payment processing times.

8. Contact Us


If you have questions about this Refund Policy or need help with a return or refund, please contact us at:

Email: press@purelyelizabethusdepot.com

Website: purelyelizabethusdepot.com