Shipping policy

This Shipping Policy outlines how orders are processed, shipped, and delivered for purchases made on purelyelizabethusdepot.com(referred to as “we,” “us,” or “our”). By placing an order, you agree to the shipping terms described below.

All orders are processed and shipped within 1–3 business days after payment confirmation. Business days exclude weekends and public holidays. Orders placed on weekends or holidays will begin processing the next business day.

Once shipped, most orders arrive within 6–12 business days. Delivery times may vary slightly due to carrier delays, weather conditions, or high-volume periods.

We offer shipping services to customers. Actual shipping costs will be calculated and displayed at checkout based on order weight, size, and destination.

Once your order has shipped, we will send a shipping confirmation email with a tracking number to the email address provided during checkout. You may use this number to monitor delivery status through the carrier’s website.

You are responsible for providing accurate and complete shipping information. We are not liable for delays or non-delivery caused by incorrect, incomplete, or undeliverable addresses. If an order is returned due to an invalid address, we will contact you to arrange re-delivery; additional shipping fees may apply.

If your tracking information shows delivery but you have not received your package, please first check with your local postal service or building management. If the package is confirmed lost or stolen, contact us at press@purelyelizabethusdepot.com and we will assist in resolving the issue.

In the event that items are damaged or lost during transit, please contact us within 48 hours of delivery with photos of the packaging and products. We will review your case and provide a replacement, refund, or appropriate resolution.

If a package is returned to us as undeliverable, we will notify you and issue a refund for the product cost only. Original shipping charges are non-refundable.

If you have questions regarding your shipment, tracking, or this policy, please contact our customer service team: Email: press@purelyelizabethusdepot.com Website: purelyelizabethusdepot.com